Property Claims Specialist

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Initiate prompt communication with policyholders and claimants.

• Perform thorough investigations into the causes and origins of significant property claims.

• Conduct interviews with insured parties, claimants, and other necessary individuals.

• Assess property damage, review information, create estimates, evaluate coverage, and negotiate settlements.

• Establish and maintain sufficient reserves.

• Ascertain the extent of property damage, liability, and overall claim value.

• Generate estimates and secure agreed-upon scopes of work and repair costs with contractors and/or policyholders.

• Determine claim values related to coverage.

• Identify steps needed to commence property-loss investigations.

• Engage outside experts and attorneys as necessary.

• Document claim files and prepare final closure reports.

• Assign and oversee independent adjusters when required.

• Provide guidance to claims adjusters regarding claim management.

• Facilitate training for field-office claims personnel.

• Participate in industry-related training to stay updated on legal developments and regulatory compliance.

• Foster relationships with local, state, and regional organizations and agencies.

• Coordinate Catastrophe Team operations at disaster sites.

• Ensure 24-hour availability for emergency claims services.

• Be prepared to travel on short notice to catastrophe locations for periods exceeding two consecutive weeks when necessary.

⛳️ Requirements

• High School Diploma or GED with five years of claims handling experience, with the possibility of substituting up to two years of equivalent experience.

• Bachelor’s Degree with three years of claims handling experience, with the possibility of substituting up to two years of equivalent experience.

• Proficient working knowledge of Windows software.

• Capability to drive/travel regularly within the assigned territory.

• Willingness to work under challenging conditions, including adverse weather and severely damaged structures.

• Availability for Catastrophe Team travel on short notice, potentially exceeding two consecutive weeks.

• 24-hour availability for emergency claims service.

• Appropriate license as mandated by state regulations.

• Valid driver's license with a good driving record.

• Completion of Introduction to Claims (AIC 30) and AIC 35 is preferred.

• Ability to utilize required personal protective equipment.

• Capability to lift over 50 lbs using lifting-aid equipment.

• Ability to climb and access heights.

• Frequent driving capability.

• Ability to lift/move objects weighing 0–20 lbs and 20–50 lbs.

• Proficient in manual keying, data entry, and computer operation.

• Ability to push, pull, and move wheeled objects and equipment.

🏝️ Benefits

• Comprehensive health, prescription, dental, and vision benefits for you and your dependents, starting on your first day of employment.

• Minimal contributions to medical and prescription premiums, with up to 97% of employees’ monthly premium costs covered.

• Traditional pension plan.

• 401(k) plan with a contribution match of up to 4%.

• Paid vacation, personal days, sick days, bereavement leave, and parental leave.

• Tuition reimbursement program for higher education and industry certifications.

• Company-paid basic life insurance.

• Short- and long-term disability insurance.

• Orthodontic coverage for both children and adults.

• Adoption assistance provided.

• Coverage for fertility and infertility treatments.

• Well-being programs available.

• Paid volunteer hours for community service activities.

• Dollar-for-dollar matching of charitable contributions each year.

• Company vehicle provided.

• Equipment supplied for remote work.

• Position may qualify for an annual bonus payment.