Property Associate – Claims Representative

This is a fully remote position, open to applicants in Washington.

📋 Description

• In the role of Associate Claim Representative for Outside Property, you will undergo extensive training in claim management, customer service, and policy understanding while working alongside seasoned claim professionals.

• Engage actively in structured training programs that cover insurance policies, specific claim procedures, systems, and methods, which include virtual, classroom, and hands-on training.

• Review, investigate, and document first-party property claims under close supervision.

• Collect information from policyholders, claimants, witnesses, and third-party providers.

• Learn to investigate and assess all pertinent facts and information, which may include analyzing leases, contracts, by-laws, and other relevant documents.

• Determine and apply coverage for building damages according to policy terms.

• Establish an accurate scope of damages for both building and contents losses, utilizing this as a foundation for written estimates and/or computer-assisted estimates.

• Provide prompt and professional communication to customers, claimants, and internal stakeholders.

• Maintain precise records of claim activities in claim management systems.

• Exhibit a willingness to engage in continuous learning, particularly in areas related to AI and digital transformation.

• Adapt to the implementation of new technologies, system upgrades, and digital tool rollouts while ensuring productivity and service quality.

⛳️ Requirements

• Bachelor’s Degree.

• Prior internship or work experience in customer service or the insurance sector.

• Willingness to secure an active adjuster license as required by state law.

• Proficient in Microsoft Office (Word, Excel, Outlook) with a readiness to learn claims management and estimating software.

• Strong verbal and written communication abilities, with the capability to convey information clearly and professionally.

• Ability to exercise sound judgment and make effective decisions within the established authority.

• Exceptional customer service skills and a commitment to ensuring a positive experience for insureds and claimants.

• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.

• Basic conflict resolution skills, along with a willingness to learn techniques for facilitating productive discussions and negotiations.

• Demonstrated openness to continuous learning.

🏝️ Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage starting from the first day of employment.

• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.

• Paid Time Off: Begin your career at Travelers with a minimum of 20 days of Paid Time Off annually, in addition to nine paid company holidays.

• Wellness Program: The Travelers wellness program includes tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs.

• Volunteer Encouragement: We are deeply committed to the communities we serve and encourage our employees to become involved.