Project Owner – Client Support

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Serve as the main point of contact for client accounts following their launch

• Oversee client relationships, ensuring effective delivery, managing scope, timelines, priorities, budgets, and quality

• Address client inquiries, complaints, and support requests through email

• Facilitate discussions regarding delivery progress, trade-offs, and technical aspects

• Propose enhancements and pinpoint opportunities to add value and strengthen client relationships

• Diagnose, analyze, and report on errors, failures, and malfunctions

• Maintain client accounts and keep billing information updated

• Document detailed records of client data and feedback

• Evaluate client feedback and provide management with recommendations for service improvements

• Manage multiple client projects from initial scoping to launch

• Convert business and functional requirements into organized tasks and briefs

• Identify and mitigate risks, dependencies, and bottlenecks

• Collaborate with development, UI/UX, SEO, content, and studio teams

• Coordinate project delivery among both technical and non-technical stakeholders

• Mentor and guide team members

⛳️ Requirements

• Must be based in Egypt

• Proficient in English

• Prior experience in a client-facing project management, account management, or delivery role

• Experience in an agency or digital services environment is preferred

• Exceptional organizational and time-management abilities

• Strong, confident written and verbal communication skills

• Ability to work effectively with both technical and non-technical teams, translating needs between them

• Calm and adaptable in the face of changing priorities and evolving requirements

• A genuine interest in client delivery and account management

• Familiarity with CRM or project management tools such as HubSpot or similar is an advantage

🏝️ Benefits

• Supportive, diverse, and collaborative team environment

• Flexible workspace that promotes focus and autonomy

• Opportunities for learning and growth within a modern, technology-driven business

• Career path with clear direction, purpose, and clarity

• Chance to take significant ownership and witness the impact of your contributions

• A company committed to long-term sustainability