Project Manager, Referrals

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee, manage, coach, develop, and assess the performance of Supervisors consistently, adhering to applicable performance standards.

• Schedule all Supervisors to guarantee adequate shift coverage.

• Ensure continuity of care for patients at Summit locations, making certain they are scheduled for necessary follow-up appointments.

• Address escalated patient and site issues effectively.

• Develop actionable plans that effectively resolve departmental business challenges.

• Prepare and present reports to the Access Center Leadership team as required.

• Comprehend key informatics and metrics, utilizing data to manage labor, operational objectives, and site staff KPIs appropriately.

• Monitor employee engagement while designing programs in collaboration with Access Center leadership to sustain high levels of employee engagement.

• Collaborate with vendor partners to enhance vendor agent performance.

• Achieve and surpass departmental goals regarding management and throughput.

• Participate in regular meetings with Clinical managers to review performance and tackle any issues.

• Coordinate with Access Center Leadership and recruitment teams to ensure all staffing needs and hires are current.

• Regularly assist in reporting departmental metrics back to Access Center leadership.

• Enforce and audit policies and procedures related to information flow and the systems utilized.

• Monitor phone traffic and assist with calls as needed.

⛳️ Requirements

• A bachelor's degree is preferred but not mandatory.

• A minimum of three (3) years of experience in an Access/Call Center management role or similar management experience.

• Strong and clear communication abilities.

• Familiarity with EHRs – Electronic Health Records systems is advantageous.

• Experience in call centers, referrals, and/or appointment scheduling within a healthcare setting is essential.

• Capability to analyze, evaluate trends, and formulate action plans to address areas of opportunity.

• Must demonstrate a passion for outstanding results and compassion for colleagues and those we serve.

• A cheerful and positive demeanor, with the ability to project this attitude to others.

• Willingness to travel to clinical or corporate locations as necessary.

• Comfortable receiving constructive feedback and engaging in counseling management.

🏝️ Benefits

• Medical

• Dental

• Life

• Disability

• Vision

• FSA coverages

• 401k savings plan