Project Manager, Process Operations

📋 Description

• Oversee daily project coordination tasks related to engineering and technical initiatives.

• Organize cross-functional collaborative sessions involving engineering, operations, field services, provisioning, inventory, and technical teams.

• Create and uphold project plans, schedules, risk assessments, dependencies, action logs, status updates, and implementation tracking.

• Record current and future process states, workflows, standard operating procedures (SOPs), and operational needs.

• Collect, document, and manage business requirements, functional specifications, process flows, use cases, and implementation necessities.

• Identify gaps in processes, inefficiencies, manual tasks, and areas for workflow enhancement.

• Assist initiatives aimed at optimizing and automating provisioning, deployment, configuration, and installation workflows.

• Help develop scalable processes that empower field technicians to provision and activate devices on-site, reducing reliance on pre-configured inventory or staging activities.

• Collaborate with teams involved in provisioning systems, workflow automation tools, systems integration, and operational platforms.

• Compile project updates, implementation strategies, process documentation, meeting materials, and operational recommendations.

• Propel follow-up actions, stakeholder alignment, issue resolution, and implementation coordination across various workstreams.

• Relay project status, process updates, risks, dependencies, and operational impacts to client stakeholders and leadership teams.

⛳️ Requirements

• A minimum of 5 years of experience in Project Management, Process Engineering, PMO support, or similar roles.

• Experience in supporting telecommunications, broadband, wireless, or field engineering environments.

• Extensive experience in documenting business processes, workflows, business requirements, and operational procedures.

• Proven experience in facilitating operational and technical collaborative sessions with cross-functional stakeholders.

• Familiarity with telecommunications networks, field installation, provisioning, inventory management, device deployment, or technician workflows.

• Experience in supporting process improvement, workflow automation, or systems implementation projects.

• Strong organizational, execution, analytical, and stakeholder coordination abilities.

• Exceptional communication, documentation, and presentation skills.

• Proficient in Microsoft Office, Visio, Lucidchart, MS Project, Jira, Confluence, or similar project and process management tools.

• Experience working with Enterprise Engineering, PMO, or network engineering organizations is preferred.

• Knowledge of provisioning systems, workflow automation tools, operational systems integration, device management platforms, or telecom activation workflows is preferred.

• Experience in supporting field operations, enterprise deployment initiatives, or activities related to operational readiness is preferred.

🏝️ Benefits

• Our team is distinctive — we are enthusiastic about our work.

• We acknowledge our employees for their contributions.

• Our corporate culture is among the most friendly and communicative in the consulting industry.

• Sand Cherry is structured to avoid being top-heavy.

• We provide the chance to be part of a digital workforce.

• Experience the unique benefits that come with self-responsibility in the workplace.

• Our team members have the autonomy to manage their own workloads and are expected to deliver outstanding results for our clients.

• Professional career development is a key priority for us, as we believe that investing in our Consultants and empowering our people will yield the best results and value for our clients.