Project Manager, Client Success

📋 Description

• Take ownership and lead healthcare projects that are client-facing.

• Engage in HEDIS, Risk Adjustment, and In-Home Assessments.

• Foster robust relationships with clients and stakeholders.

• Utilize data and performance insights to drive outcomes.

• Enjoy a fully remote position that supports work-life balance, with flexibility as needed.

• This high-ownership role demands a strong commitment in a dynamic environment.

• Build and sustain client relationships that promote a spirit of partnership with client project teams.

• Create, update, and oversee project plans and timelines, ensuring proactive identification of risks and solution-oriented issue resolution.

• Manage client communications, resolve issues, and provide status reports as the primary contact for daily project operations.

• Track client project metrics, convert metrics into business information, and oversee the ensuing action plans to guarantee the achievement of customer goals and project objectives.

• Lead and facilitate regular client meetings to discuss project status updates, performance reviews, corrections, and post-project evaluations.

• Document and distribute meeting minutes while ensuring the completion of assigned action items.

• Prepare and deliver presentations to diverse audiences, including senior executives, clients, or potential customers.

⛳️ Requirements

• A minimum of 2-3 years of experience in project management, ideally within a healthcare or managed care environment.

• Comprehensive understanding of HEDIS measures, specifications, and reporting processes.

• Strong analytical abilities to interpret healthcare data and performance metrics.

• Exceptional communication, leadership, and interpersonal skills.

• Proficient in project management software and Microsoft Office applications.

• A committed and driven individual, willing to work unconventional hours when necessary.

• Proficient in a Windows environment.

• Familiarity with virtualization technologies.

• Experience in setting up and supporting database notifications and failover clustering is a plus.

• Understanding of RDBMS/SQL concepts.

• Skilled in troubleshooting techniques and operations.

• Capable of managing demanding service response and recovery turnaround times.

• Able to handle daily support tasks to meet stringent SLA requirements.

• Excellent at scheduling and multitasking.

• Detail-oriented and process-driven.

• Possess a strong work ethic and the ability to perform well under pressure.

• Good analytical skills with the ability to collaborate with others to resolve issues.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• Paid time-off (PTO).

• 401(k).