Project Manager, Client Implementation – Onboarding

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee client implementation projects from start to finish, managing timelines, scope, risks, and stakeholder communication from project kickoff to go-live.

• Develop and maintain comprehensive project plans, status trackers, and documentation for all active accounts.

• Conduct client meetings and internal syncs, documenting decisions and action items while ensuring follow-through.

• Facilitate cross-functional collaboration among engineering, product, and customer success teams, resolving issues and escalating as necessary.

• Proactively identify and communicate risks, blockers, and timeline changes to both clients and internal leadership.

• Regularly compile status reports for clients and internal stakeholders.

• Ensure project management tools (Linear, Notion, etc.) are accurate and up-to-date, serving as the definitive source of truth for your accounts.

• Act as the main point of contact for a select group of clients during implementation, managing the relationship from kickoff to launch.

• Establish trust with client stakeholders by comprehending their business needs, anticipating requirements, and driving results proactively.

• Address client inquiries and requests directly during implementation, collaborating with internal teams for technical or product-related insights when necessary.

• Convert client feedback and feature requests into well-articulated requirements for product and engineering teams.

• Ensure a smooth transition to the account management team after go-live, documenting and transferring all pertinent context, configurations, open items, and client specifics.

• Achieve deep expertise in Jump's platform configuration and admin tools, enabling independent scoping and validation of client setups.

• Set up client environments and review configurations performed by others to maintain quality and consistency.

• Serve as an internal expert on product capabilities, guiding clients on how to maximize its use for various applications.

• Identify and implement enhancements to implementation playbooks, templates, and tools.

• Leverage AI tools to optimize routine tasks such as meeting summaries, status updates, and documentation.

⛳️ Requirements

• Minimum of 4 years of experience in implementation, project management, or client services, with a preference for managing enterprise client relationships.

• Proven ability to manage multiple complex implementations simultaneously and meet deadlines.

• Experience serving as the primary client point of contact during implementation, with a keen sense of when to advocate, when to absorb issues, and when to escalate concerns.

• Exceptional written and verbal communication skills, capable of bridging the gap between technical and non-technical audiences.

• Comfort in delving into product configuration and admin tools, with the ability to clearly explain technical concepts to clients.

• Detail-oriented with strong organizational skills and a commitment to documentation accuracy.

• Technologically savvy with a keen interest in utilizing AI tools for improved efficiency.

• Collaborative attitude and a strong sense of ownership in your work.

🏝️ Benefits

• Remote-first work environment.

• Competitive salary and equity options.

• Flexible PTO policy.

• 401(k) plan.

• Comprehensive medical, dental, and vision insurance plans.

• 16 weeks of paid parental leave for both primary and secondary caregivers.

• $1,000 reimbursement for work-from-home technology setup.

• $1,000 reimbursement for learning and development opportunities.

• Company-sponsored sustainability subscription to maintain carbon neutrality for employee activities, including travel.