Project Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee comprehensive implementation projects throughout the EMEA region, managing schedules, communications, and delivery to guarantee successful results.

• Create and deliver engaging training sessions for customers (both onsite and remote), developing clear materials and documentation to facilitate user adoption.

• Work collaboratively with internal teams (Support, Development, Sales) to align with customer objectives, resolve challenges, and contribute to ongoing product enhancement.

• Assist current customers while identifying opportunities for growth, including the up-selling of additional modules, services, or integrations.

• Conduct customized solution demonstrations for new implementations and expansion initiatives, highlighting value and product capabilities.

• Contribute to customer resources and best practices, such as help guides, FAQs, release testing feedback, and involvement in user groups or trade shows.

• Operate flexibly and independently, coordinating travel, managing competing priorities, and collaborating across global time zones.

⛳️ Requirements

• A minimum of 2 years of experience in owning and managing complete customer implementations or projects in a SaaS or higher education setting (e.g., Student Information Systems like Oracle, PeopleSoft, SAP, Banner, etc.).

• Demonstrated ability to establish trusted partner relationships with customers and internal stakeholders.

• Strong verbal and written communication skills, with experience presenting to senior audiences.

• Excellent problem-solving, issue management, and analytical capabilities.

• Capacity to prioritize and manage multiple projects in a dynamic environment.

• Detail-oriented with robust documentation and follow-through abilities.

• Technologically inquisitive, with the aptitude to quickly learn new tools and systems.

🏝️ Benefits

• Opportunity to be part of a well-established, high-performance organization that has been operational for over 30 years.

• A supportive team atmosphere with a strong focus on learning and development opportunities.

• Our Promise: You will learn, grow, and be recognized for your impact and contributions.

• Z-Factor: Our most cherished value, you will collaborate with a team of caring, high-performing, and passionate individuals who enjoy supporting our vision, innovation, and continuous improvement.