Project Engineer

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take full responsibility for customer-reported issues and ensure their resolution.

• Analyze, diagnose, troubleshoot, and identify solutions for customer problems.

• Adhere to established protocols for escalating unresolved issues to the relevant internal teams.

• Deliver prompt and comprehensive feedback to customers.

• Guarantee accurate documentation and closure of all reported issues.

• Generate precise and timely reports.

• Create and document knowledge in the form of technical notes and articles for the knowledge base.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Demonstrated experience in enterprise technical support, IT support, or as a technical engineer.

• Fundamental knowledge of Unix/Linux systems, utilities, and scripting.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work hours and remote work options.