Project Coordinator

📋 Description

• Provide support and communication to observers.

• Create protocols for observers.

• Collaborate closely with subcontracted CLASS observers assigned to specific observation projects.

• Onboard subcontracted CLASS observers for particular projects.

• Offer CLASS reliability and calibration assistance to project-specific CLASS observers.

• Comprehend and enforce project protocols to ensure observers meet client expectations.

• Facilitate weekly meetings for observers.

• Review and audit observations entered into the data system by observers to verify that scoresheets are complete, evidenced, and compliant with protocol.

• Review and approve invoices submitted by observers.

• Identify recruitment needs and collaborate with the Observation Services Manager to ensure the selection and training of qualified candidates, both internally and externally.

• Provide necessary scheduling support for assigned enterprise, video, or other live observation projects.

• Coordinate the scheduling and rescheduling of classroom observations by remote field staff using email communication tools, survey software, and Google office software to assist with logistics and staffing.

• Assist Project Teams with communications on the day of the site.

• Communicate directly with clients and school staff when scheduling changes arise, as required by the project.

• Manage multiple Salesforce case queues along with related communications, email queues, phone calls, and morning support.

• Collaborate closely with the project team and client sites to ensure accurate scheduling communication.

• Maintain comprehensive records of all scheduling changes.

• Cultivate and support strong working relationships with remote field staff and clients.

• Review and analyze observation, observer, and client feedback data as necessary to promote continuous improvement in observations and services.

• Work collaboratively with team members to ensure adherence to Teachstone internal protocols.

• Develop and uphold strong working relationships with clients and other project managers.

• Assist the project team in tracking all observation details.

• Document efficiencies in the management of observation services projects.

• Provide support for CLASS feedback audits as required.

• Perform other duties as assigned.

⛳️ Requirements

• Bachelor's degree or a comparable combination of education and experience.

• Strong knowledge of and experience with the CLASS methodology is essential.

• Excellent skills in Excel and Google Sheets.

• Fluency in English is required; Spanish fluency is a plus.

• Exceptional interpersonal skills, including a professional and diplomatic demeanor.

• Outstanding communication skills, encompassing written, verbal, and listening abilities.

• Proficient in using standard Google office software such as Gmail, Google Docs, Sheets, and Presentations.

• Ability to prioritize and manage competing demands and shifting expectations.

• Enjoy working in a highly collaborative, fast-paced, team-oriented environment.

• Capable of thinking both at a big-picture and detailed level.

• Experience with Learning Management Systems (e.g., Canvas) is an advantage.

• Comfortable working in person, in the cloud, and in various other settings.

🏝️ Benefits

• Medical and dental insurance.

• 401(k) plan.

• Paid time off (PTO).

• Insurance coverage.

• Opportunities for development.