Project Advisor

This is a fully remote position, open to applicants in Alabama, +37 more states.

📋 Description

• Actively initiate outbound calls to homeowners to facilitate their project journey and identify further requirements.

• Handle incoming calls from homeowners responding to previous outreach efforts.

• Identify project needs and recommend suitable professionals accordingly.

• Discuss available services and solutions customized to the scope of homeowners' projects.

• Keep up-to-date with products, policies, and procedures.

• Engage in pilots, tests, and special projects, offering frontline feedback on tools, scripts, and processes.

• Provide temporary support for other business lines when additional capacity is needed in the Center of Excellence (COE).

• Gather homeowner feedback and insights for enhancing services and processes.

• Collaborate with team members and leadership to exchange knowledge and best practices.

• Participate in Learning & Development initiatives.

• Contribute to team objectives focused on performance and customer satisfaction.

• Achieve or surpass metrics for SR conversion, matches-per-session, CSAT, and quality/accuracy.

• Utilize leadership feedback to enhance performance and customer interactions.

• Keep accurate and comprehensive records of customer interactions and transactions.

⛳️ Requirements

• Over 1 year of experience in a call center, outbound sales, or customer service role.

• Exceptional verbal and written communication skills.

• Strong problem-solving abilities with a quick resolution approach.

• Capability to multitask and prioritize in a dynamic, metrics-driven setting.

• Detail-oriented with a consistent emphasis on providing high-quality customer service.

• Flexible and eager to learn new skills, tools, and processes.

• Commitment to company values and providing an outstanding homeowner experience.

• Preferred: prior experience in outbound calling or proactive outreach.

• Preferred: familiarity with call center systems and dialer software.

• Preferred: proficiency in Google Suite tools, including Gmail, Drive, Docs, Sheets, and Calendar.

• Ability to work 5 days per week, totaling 40 hours.

• Availability for start times between 8:00 and 10:30 a.m. ET.

• Flexibility to accommodate potential weekend scheduling as business needs change.

• Must reside permanently in one of the specified eligible U.S. states.

• Must utilize all company-provided equipment, including a webcam, for team communications.

🏝️ Benefits

• Competitive performance bonus.

• Comprehensive medical, dental, and vision package.

• Generous Paid Time Off policy.

• Pet discount plans.

• Retirement plan with company matching (401K).

• Technical equipment, including a laptop, provided.

• Flexible scheduling, including potential weekend coverage.

• Opportunities for Learning & Development activities.

• Involvement in pilots, tests, and special projects for professional growth.

• Remote work options.

• Company-provided webcam and other equipment for team communications.