Program Manager – SGS Program Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and cultivate client relationships, with assistance from the Program Director, to guarantee client satisfaction and effective service delivery.

• Collaborate with clients and internal teams to devise project strategies and create implementation plans.

• Ensure that program requirements and deliverables are achieved.

• Supervise contracts, assigned products/services, special projects, timelines, risks, issues, and the overall progress of the program.

• Prepare, review, and maintain client deliverables, status reports, program documentation, and communications.

• Track and report progress toward business objectives, budget expectations, revenue targets, milestones, and commitments to leadership.

• Identify and address significant issues that may affect program productivity.

• Assist in developing solutions that may lead to additional or unique project outcomes.

• Offer leadership, guidance, and work direction to junior personnel as required.

• Oversee and manage the delivery of services to Government clients in compliance with client contract requirements.

• Manage overall contract profit and loss, and support scope expansion, sales, and implementations.

• Monitor strategic corporate initiatives tied to specific account goals and objectives.

• Collaborate with internal Operations and IT teams.

⛳️ Requirements

• Bachelor’s degree with 3–5 years of relevant experience, or 7+ years of applicable work experience without a bachelor’s degree.

• Proficient in advanced Excel, including the use of formulas and pivot tables.

• Familiarity with Microsoft applications.

• Experience with State Medicaid, Third Party Liability, or Program Integrity is preferred.

• Excellent written and verbal communication skills.

• Ability to communicate effectively with clients and internal stakeholders.

• Capacity to work independently and manage multiple priorities.

• Ability to quickly switch between tasks and meet deadlines in a fast-paced environment.

• Strong creative problem-solving skills.

• Capability to manage medium-sized projects and collaborate effectively in a team setting.

• Leadership abilities to train, guide, and mentor less experienced staff.

• Potential availability for after-hours work.

• Ability to work during Eastern or Central time zone hours.

• Willingness to travel occasionally, up to 10%.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career development.

• Chance to enhance technical credentials and certifications.

• Fully remote working options.

• Generous and flexible vacation policy.

• 401(k) employer matching.

• Comprehensive health benefits package.

• Educational assistance opportunities.

• Leadership and technical development academies.

• Company culture that emphasizes collaboration, innovation, and inclusion.