Program Manager, Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversees the comprehensive implementation of a new case management system, which includes planning, gathering requirements, designing processes, supervising configuration, engaging stakeholders, testing, deploying, and optimizing post-implementation.

• Establishes the program's structure, governance framework, timelines, milestones, and success metrics for the case management system initiative.

• Collaborates with business leaders, IT departments, and vendors to ensure system capabilities align with operational requirements and strategic objectives.

• Recognizes opportunities for process enhancements, automation, and best practices to improve system efficiency.

• Directs and supports multiple simultaneous business and technology projects and initiatives, ensuring proper prioritization, resource alignment, and timely delivery.

• Develops and maintains project plans, timelines, risk logs, and status reports across various initiatives.

• Works alongside IT leadership to facilitate the execution of the broader technology roadmap and manage cross-functional project dependencies.

• Manages software implementation, enhancements, and lifecycle management for the current case management system and other business applications.

• Oversees the enhancement request process by prioritizing requests, gathering stakeholder feedback, and ensuring completion.

• Creates and maintains business requirement documents (BRDs) and functional specifications.

• Acts as a liaison between business stakeholders, IT, and vendors to guarantee clear communication and successful project delivery.

• Coordinates and leads user acceptance testing (UAT) to ensure system functionality and business readiness meet expectations.

• Manages change management processes, including developing communication plans, training, and strategies for user adoption.

• Assists in the creation and upkeep of training materials, system documentation, and user manuals.

• Monitors program and project performance, proactively identifying risks and developing implementation migration strategies.

• Promotes team cohesion by consistently exhibiting diplomatic, professional, and effective written and verbal communication skills.

• Rigorously adheres to company confidentiality policies and procedures, safeguarding sensitive information at all times.

⛳️ Requirements

• Bachelor’s Degree or equivalent experience.

• 5-7 years of experience in project and/or program management, particularly with software or IT initiatives.

• Proven experience managing multiple concurrent projects or programs, including prioritization and resource coordination.

• Strong background working with cross-functional teams, including business stakeholders, IT, and vendors.

• Proficient in Microsoft Office applications.

• Solid knowledge of project management methodologies (PMP certification is not required).

• Experience with project management and collaboration tools such as Jira, Smartsheet, MS Project, Azure DevOps, or similar platforms.

• Experience in coordinating and leading User Acceptance Testing (UAT).

• Understanding of the software development life cycle (SDLC) is a plus.

• Excellent verbal and written communication abilities.

• Strong decision-making and organizational skills.

• Capability to perform processing duties with minimal supervision.

• High level of professionalism and personal presence.

• Ability to interact effectively and professionally while providing exceptional service, both internally and externally, at all times.

🏝️ Benefits

• Medical/Rx

• Dental

• Vision

• Life Insurance

• Disability Insurance

• ESPP

• 401k

• Student Loan Assistance

• Tuition Reimbursement

• Free Mental Health & Enhanced Advocacy Services

• Paid Time Off

• Holidays

• Preferred Partner Discounts