Program Manager, Professional Services

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the main delivery lead for enterprise clients, managing the relationship, the strategy, and the results.

• Oversee delivery across all workstreams: simultaneously managing progress, obstacles, and alignment.

• Take full ownership of the project plan from start to finish: including scope, timeline, budget, and risk assessment.

• Make informed technical sequencing decisions when faced with constraints that require trade-offs.

• Assist clients in transforming their workflows through AI integration.

• Manage project scope formally: monitor change requests and facilitate the change order process.

• Organize work across Agile sprint cycles and Waterfall project milestones.

• Ensure accountability of external partners across different organizational boundaries.

• Coordinate compliance, security, and access management approvals.

⛳️ Requirements

• A minimum of 5 years of experience in managing technical delivery within complex, multi-stakeholder environments.

• Strong proficiency with AI tools, utilizing them in everyday delivery processes.

• Experience working directly in Airtable or a similar platform.

• PMP or an equivalent PMO certification is required.

• Ability to navigate seamlessly between Agile and Waterfall methodologies.

• Experience coordinating delivery across different organizational boundaries.

• Capable of communicating effectively at all levels: providing executive-ready updates and clear information for business subject matter experts.

🏝️ Benefits

• Opportunity to access a range of benefits.

• Restricted stock units are included.

• Potential for incentive compensation.