Program Manager, Operational Excellence

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the PowerUP Training Programs

• Direct the execution and ongoing enhancement of PowerUP training initiatives, curricula, and educational materials.

• Update Operational Excellence training by integrating practical GenAI, automation, and the most recent agentic concepts in ways that are practical, applicable, and results-oriented.

• Ensure that PowerUP content is aligned with Experian's strategic priorities and supports measurable capability and performance outcomes.

• Utilize data-driven insights to assess training effectiveness and guide program improvements.

• Employ AI-enabled tools and digital learning solutions to enhance scalability, personalization, and learner engagement.

• Collaborate with global and regional partners to align PowerUP with enterprise learning strategies and significant events.

• Collect participant feedback, evaluate learning impact, and refine content and delivery methods based on outcomes and requirements.

• Facilitate Capability Building

• Conduct engaging, high-impact PowerUP training sessions across various formats, including in-person, virtual, and blended learning experiences.

• Foster a culture of continuous improvement within the organization by equipping employees with practical tools, methods, and applied problem-solving skills.

• Create a premium learner experience that embodies Experian's standards and the PowerUP brand.

• Remain updated on leading practices in Operational Excellence, adult learning, GenAI, and enablement, and thoughtfully incorporate those insights into training delivery.

• Support Certification Journeys

• Mentor PowerUP candidates throughout their certification pathway.

• Assess and evaluate CPI/LSS projects to ensure comprehension of PowerUP standards and business impact.

• Offer clear, constructive feedback to enhance problem-solving capabilities and project outcomes.

• Promote a culture of accountability, learning, and innovation through coaching and reinforcement.

⛳️ Requirements

• 7+ years of experience in Operational Excellence, Continuous Improvement, transformation, capability building, training, or related fields.

• Certification as a Lean Six Sigma Black Belt (Master Black Belt is preferred).

• Proven experience in coaching candidates through LSS projects and certification processes.

• Experience in developing or promoting learning programs within global and matrixed organizations.

• Expertise in designing and enhancing training curricula, learning journeys, workshop content, and facilitator materials.

• Strong facilitation skills with the ability to engage diverse, cross-functional audiences.

• Experience in translating complex technical concepts into practical, applicable learning experiences.

• Data-driven mindset with a background in measuring training effectiveness.

• Familiarity with AI and its application in learning and development, with the capacity to utilize the latest tools to improve training delivery and outcomes.

• Bachelor's degree (or equivalent) in Engineering, Business Administration, Finance, or a related discipline.

🏝️ Benefits

• Competitive compensation package and bonus plan.

• Comprehensive benefits including medical, dental, vision, and matching 401K.

• Flexible work environment with options for remote, hybrid, or in-office work.

• Flexible time off policies, including volunteer time off, vacation, sick leave, and 12 paid holidays.