Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and execute intricate, multi-team programs.

• Supervise the comprehensive delivery of significant technical or strategic initiatives, ensuring they align with business goals.

• Manage program timelines, milestones, and deliverables with a strong sense of accountability.

• Track progress to ensure programs remain on schedule, within scope, and on budget.

• Implement programs utilizing both Agile and Waterfall methodologies as suitable.

• Foster cross-functional collaboration.

• Coordinate among engineering, product, operations, and business teams to ensure a collective understanding and effective execution.

• Convert business requirements into actionable technical specifications.

• Promote communication between technical and non-technical stakeholders.

• Manage risks, dependencies, and issues.

• Recognize program risks early and devise mitigation strategies.

• Escalate obstacles and resolve cross-team challenges to sustain delivery momentum.

• Build and uphold program structure and governance.

• Create and manage program schedules, roadmaps, and documentation.

• Set standards, processes, and best practices for program execution.

• Communicate program status and outcomes.

• Provide regular updates to leadership regarding progress, risks, and strategic implications.

• Support strategic planning and long-term vision.

• Assist in defining high-level objectives, roadmaps, and success metrics for programs.

• Assess program strengths and weaknesses to facilitate ongoing improvement.

⛳️ Requirements

• At least 8 years of experience in the industry.

• PMP certification is mandatory.

• Proficient in Microsoft Project, Smartsheet, and the Microsoft Office suite.

• Excellent problem-solving abilities.

• Strong skills in project planning, scheduling, and organization.

• Experience in enterprise software delivery, including knowledge of deploying enterprise software in both SaaS and on-premises environments, including hybrid architectures.

• Familiarity with common implementation dependencies such as databases, application gateways, site-to-site VPN tunnels, SSO/identity providers, and secrets management.

• Exceptional written, verbal, client-facing, and internal communication skills, capable of engaging with executive and C-level leadership.

• Experience with change-management processes for professional services projects.

• Experience in creating or reviewing professional services SOWs is preferred.

🏝️ Benefits

• ADA Accommodation: Itential is dedicated to providing reasonable accommodations to qualified individuals with disabilities.

• Equal Opportunity: Itential is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind.

• Employment at Will: Employment with Itential is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.