Program Manager – 5

📋 Description

• Manages various data collection initiatives both locally and internationally.

• Collaborates with clients and cross-functional teams (recruitment, HR, finance, IT) to ensure the success of programs.

• Establishes daily production reporting methods and reviews critical data.

• Responsible for gathering timekeeping records for management approval and submission, including the approval of time-off requests.

• Aids in promoting Lean methodologies among team members.

• Oversees budget expenditures for projects.

• Authorizes requests for equipment and associated spending.

• Conducts interviews for Project Manager (PM) and Senior Project Manager (SPM) positions and makes hiring decisions.

• Engages with clients to provide updates on ongoing projects.

• Addresses financial issues related to projects.

• Collaborates with PMs and SPMs to ensure proper coverage of all responsibilities within the designated process flow.

• Initiates timely changes and updates to processes and ensures proper dissemination and implementation by team members.

• Gathers and implements process improvements, minimizing waste to enhance workflow and increase efficiency, while communicating these to team members.

• Reviews End of Day (EOD) reports related to process flow for assigned projects.

• Achieves or surpasses all daily, weekly, and monthly KPIs related to the specific process flow of the Program Manager.

• Performs additional duties as required.

⛳️ Requirements

• Over 5 years of experience in project and resource management.

• Proficiency in English (both written and spoken).

• Familiarity with Mac OS.

• Proven experience in managing and enhancing client relationships, acting as the main point of contact to ensure effective communication, alignment on data needs, and successful project delivery.

• Strong problem-solver with a history of providing clear suggestions/feedback, and effectively communicating vital information while addressing technical issues.

• Capable of understanding and providing directions, as well as performing time-sensitive tasks accurately and efficiently.

• Detail-oriented with a problem-solving approach.

• Well-organized and focused enough to work independently while being a contributing member of a team.

• Able to propose innovative ideas related to processes, workflows, and automation to optimize efficiency and scalability.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive and dynamic work environment.