Program Leader, Network Coordinator – High School Study Abroad

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the Program Leader Network Manager and International Staff to coordinate recruitment efforts; oversee applicant communications, schedule interviews, assist in candidate screening and selection processes, and work alongside Human Resources to streamline onboarding and hiring.

• Manage onboarding communications and resources for newly appointed Program Leaders; keep Canvas training courses updated, organize virtual training sessions, and confirm completion to ensure Program Leaders are ready for program delivery.

• Organize travel logistics, flight arrangements, and travel communications for Program Leaders and chaperones.

• Maintain consistent communication with current and former Program Leaders through engagement initiatives; assist with referral programs, alumni outreach, recognition efforts, and community-building activities that enhance the Program Leader network.

• Collaborate with Sales and other internal stakeholders to support student recruitment initiatives, Program Leader referrals, educator outreach, and effective program delivery through strategic communication and coordination.

• Facilitate Program Leader evaluation processes by administering surveys, compiling feedback, maintaining performance records, and aiding in data collection and analysis to identify areas for improvement.

• Ensure accurate maintenance of Program Leader, applicant, and alumni records within Salesforce and other systems; generate reports, track recruitment, training, staffing, and engagement metrics, assist with documentation and workflow enhancements, and guarantee data integrity across Program Leader operations.

• Engage in annual in-person trainings and continuous professional development; provide operational assistance during summer travel weekends and peak program periods, which may include occasional evening, weekend, and travel responsibilities as necessary; carry out additional duties as assigned.

⛳️ Requirements

• A bachelor's degree.

• A minimum of one year of professional experience in recruitment, customer service, human resources, program coordination, education, sales, or a related field.

• Exceptional organizational and project coordination skills with a strong attention to detail.

• Excellent written and verbal communication skills, with the ability to foster positive relationships with diverse audiences.

• Capability to juggle multiple priorities, meet deadlines, and work independently in a fast-paced environment.

• Experience with CRM or database systems; familiarity with Salesforce is preferred.

• Experience with learning management systems such as Canvas is preferred.

• Proficient in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.

• International travel or study abroad experience is preferred.

• CIEE values professionals with diverse backgrounds, believing they bring unique perspectives and solutions to advancing our mission of global connection.

🏝️ Benefits

• Paid time off

• Parental leave

• Gym Reimbursement Program

• Employee Assistance Program

• Short-term & Long-term Disability

• 6 floating Fridays (subject to eligibility rules)

• Discounts on the CIEE Study Abroad Program

• 403(b) Retirement Plan with employer contributions

• Comprehensive Insurance Coverage (life, travel, medical, dental, and vision)

• Flexible Spending Accounts/Health Savings Account (for medical and dependent expenses)

• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)