Program Lead – Customer Experience

This is a fully remote position, open to applicants in Australia.

📋 Description

• Designing and managing scalable customer experience (CX) operations

• Leading the Project Management Office (PMO) for CX

• Promoting change management and ongoing improvement

• Serving as a link between strategic goals and frontline execution

• Creating feedback mechanisms that encourage a culture of radical honesty and psychological safety

⛳️ Requirements

• Demonstrated capability to manage complex roadmaps from start to finish

• Background in change management

• Skills in influencing stakeholders

• Proficiency in guiding cross-functional teams through significant transitions

• Comfort in mentoring individuals to achieve their fullest potential

🏝️ Benefits

• Competitive salaries aligned with market standards

• Substantial healthcare support for our global team

• Generous paid time off

• Customized learning and development opportunities

• Complimentary toilet paper (yes, you read that correctly)