Program Director

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the current team that manages operations for Specialty Services programs.

• Direct the team’s initiatives in creating project plans for the business owner and collaborate with Finance and the respective client to manage the department’s financial data, including budget oversight.

• Handle daily client relations and management.

• Engage in both strategic and tactical planning sessions.

• Provide recommendations for the formulation of long-term strategies.

• Present both strategic and operational plans aimed at developing key business units, ensuring ongoing growth, and maintaining the company’s profitability.

• Act as the primary lead in establishing and ensuring proper implementation of account management practices.

• Assess and formulate improvement plans for the management and operations of Specialty Services.

• Lead the creation of proposals, contracts, client presentations, and pricing strategies.

• Develop business plans, objectives, and implementation strategies for integrated programs within Specialty Services, including process flows, organizational structure, budget, resource allocation, and tracking of productivity and improvements.

• Oversee talent management, team motivation, and strategies for career development.

• Ensure that all adverse events are reported to the appropriate departments.

⛳️ Requirements

• A university degree in a relevant field.

• Comprehensive knowledge and training in business administration, accounting, sales, marketing, or related fields.

• A minimum of seven (7) years of professional experience is required.

• At least five (5) years in a progressively responsible management role.

• Required experience in the pharmaceutical industry.

• General understanding of reimbursement, patient assistance programs, database elements and functionalities, as well as operational policies and processes.

• Awareness of technology trends and their strategic business impacts on key client initiatives.

• A dynamic leader capable of motivating multidisciplinary teams to learn and implement new skills and techniques to fulfill business requirements.

• Knowledge of full-service call center program operations is an advantage.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Paid time off.

• Flexible working hours.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.