Program Coordinator

This is a fully remote position, open to applicants in Germany.

📋 Description

• Identify risks associated with language, such as ambiguous vehicle specifications, financing terms, tone discrepancies, bias, and inclusivity, and implement preventive measures across all NSC touchpoints.

• Create metrics and dashboards to monitor language quality and translation turnaround times.

• Foster continuous improvement by conducting audits, establishing feedback loops, and maintaining linguistic resources, including glossaries, style guides, and term bases pertinent to automotive sales, financing, insurance, and aftersales.

• Validate new and modified technical terminology.

• Propose enhancements to the existing terminology.

• Address email inquiries regarding terminology.

• Assess translations and evaluate translation service providers.

• Serve as the coordinator for Language Champions and the single point of contact for other business areas and AG.

• Plan capacity for additional Language Champions.

⛳️ Requirements

• Proficient in English, with a preference for some knowledge of German.

• Proven expertise in plain language, readability, tone, and development of brand voice.

• Experience with technical or product copy and financial disclosures is advantageous.

• Background in leading and coordinating a team.

• Moderate understanding of vehicle technology and aftermarket processes.

• Familiarity with AI-assisted writing tools and language automation in a sales/retail context, including workflows related to financial content.

• Proficient in Office suite, JIRA, Confluence, and Salesforce.

• Ability to relate to and meet critical deadlines, which can sometimes be short.

• Detail-oriented mindset.

• Strong networking skills.

• Capable of problem-solving and critical thinking.

🏝️ Benefits

• Remote work option available (can be fully remote, with a preference for CET hours).