Program Coordinator

This is a fully remote position, open to applicants in Germany.

📋 Description

• Identify language-related risks (such as ambiguous vehicle specifications, financing terms, tone inconsistencies, bias, and inclusivity) and implement measures to prevent them across all NSC touchpoints.

• Develop metrics and dashboards to monitor language quality and translation turnaround times.

• Foster continuous improvement through audits, feedback mechanisms, and the upkeep of linguistic resources (glossaries, style guides, term bases) tailored specifically for automotive sales, financing, insurance, and aftersales.

• Validate new and modified technical terminology.

• Propose enhancements to the terminology used.

• Address email inquiries related to terminology.

• Assess translations and evaluate translation service providers.

• Act as the coordinator for Language Champions and serve as the single point of contact for other business areas and AG.

• Manage capacity planning for additional Language Champions.

⛳️ Requirements

• Proficiency in English, with a preference for a basic understanding of German.

• Proven expertise in plain language, readability, tone, and the development of brand voice.

• Experience with technical or product writing and financial disclosures is advantageous.

• Background in leading and coordinating a team.

• A keen interest in automobiles.

• Moderate understanding of vehicle technology and aftermarket processes.

• Familiarity with AI-assisted writing tools and language automation within a sales/retail environment, including workflows for financial content.

• Proficient in the Office suite, as well as JIRA, Confluence, and Salesforce.

• Ability to relate to and meet occasionally tight deadlines.

• Detail-oriented mindset.

• Strong networking abilities.

• Excellent problem-solving and critical thinking skills.

🏝️ Benefits

• Remote work option (can be fully remote, with a preference for CET hours).