Professional Services Consultant – Conversational Design

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and develop sophisticated, high-impact Virtual Agents utilizing Vonage AI’s no-code Studio.

• Take charge of the solution design for intricate customer use cases across both voice and text channels.

• Collaborate closely with product, solutions, and customer application teams to create intelligent, scalable conversations.

• Ensure the quality and consistency of conversation scripts, aligning them with the customer’s brand voice and business objectives.

• Lead copywriting initiatives for new dialogue flows, modify existing content (FAQs, SOPs), and maintain content quality standards.

• Develop and evaluate prototypes, mockups, and conversation flow diagrams to direct internal and client stakeholders.

• Work alongside engineering and technical teams to define conversation parameters, anticipate user behavior, and tackle complex design issues.

• Propel process enhancements that boost team efficiency, quality, and predictability of delivery.

• Offer feedback, guidance, and mentorship to fellow Conversation Designers.

• Oversee numerous complex projects and senior stakeholders while preserving a strategic, overarching perspective.

⛳️ Requirements

• Over 3 years of experience in Conversation Design or a closely related discipline.

• Native-level proficiency in English (both spoken and written).

• Outstanding writing, editing, and verbal communication skills.

• Strong interpersonal abilities with a capacity to lead and influence within a global, remote team.

• Demonstrated capability to rapidly learn and adapt to new systems.

• Strong analytical and problem-solving skills applicable to complex workflows and systems.

• Ability to excel in a fast-paced environment while consistently meeting deadlines.

• Experience in delivering and publishing multiple Virtual Agents (significant advantage).

• Solid understanding of human-machine interaction principles (preferred).

• Previous experience in designing AI-driven conversational systems (major advantage).

🏝️ Benefits

• Company Bonus or Commission Structure (based on the role).

• Medical, Dental, and Vision Coverage Options.

• 401(k) Savings Plan.

• Company-Paid Basic Life and AD&D Insurance.

• Short-Term Disability (STD).

• Long-Term Disability (LTD).

• Maternity/Parental Leave.

• Flexible Spending Accounts (FSA).

• Health Savings Account (HSA).

• Employee Support Program (EAP).

• Voluntary Supplemental Insurance.

• Lifestyle Benefits.

• Volunteer Time Off (VTO).

• Tuition Reimbursement - available for select positions; full details will be shared during the interview process.