Production Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Prepare and dispatch final transcript packages within the designated timelines.

• Ensure that transcripts are complete, accurate, compliant, and in accordance with client-specific guidelines.

• Generate alternate file formats and supplementary materials, including PDF, Word, text, condensed versions, indexes, exhibits/attachments, and certification pages.

• Conduct standard quality-control checks following established checklist protocols.

• Adhere to departmental protocols, standard operating procedures (SOPs), and checklists.

• Guarantee that deliverables and processes are in compliance with jurisdiction-specific regulations.

• Address client and external-user communications via email and phone through the CRM system.

• Report any missing information, conflicting instructions, deadline risks, and system errors.

• Collaborate with internal teams on special requests, such as expedited orders.

• Maintain strict confidentiality regarding company, client, and business information.

• Oversee workflow and the work product pipeline in coordination with the Production Manager, Order Review Specialist, and Assignment Specialists.

⛳️ Requirements

• High school diploma or equivalent is required, or an equivalent combination of education, training, and experience.

• Experience with Salesforce is preferred.

• Familiarity with YesLaw is preferred.

• Prior experience in legal transcription, scoping, proofreading, and/or court reporting is highly valued.

• Strong file management and organizational skills.

• Exceptional attention to detail and active listening abilities.

• Professional demeanor with a client-focused approach.

• Dependability and a strong work ethic are essential.

• Proficiency in Microsoft Word, Excel, Teams, videoconferencing platforms, Adobe Acrobat, and CRM systems.

• Comfort with typing, operating softphones, and learning new tools.

• Skills in file type management and conversion.

• Ability to adapt to process changes in a dynamic legal technology environment.

• Capability to multitask and prioritize client needs based on time sensitivity.

• Reliable high-speed internet access and a private, secure workspace are required.

• Ability to work for extended periods at a computer workstation.

• Capacity to perform repetitive typing, keyboarding, and mouse/input-device motions.

• Ability to view computer screens, read digital documents, and analyze information for extended durations.

• Capability to occasionally move home office equipment weighing up to 10 pounds.

• Willingness to travel to nearby areas or states as necessary.

🏝️ Benefits

• Primarily remote work from a home office or an approved remote work location.

• Limited travel for training, meetings, or other business requirements.

• Access to secure, company-approved technology platforms.

• Some evening or weekend work may be available or required based on client needs or emergencies.