Production Representative – Heavy Equipment, Truck Inspector, Mechanic

This is a fully remote position, open to applicants in Utah.

📋 Description

• Overseeing all elements of the online inspection and production workflow, which encompasses heavy equipment and truck inspections, research, photography/video, descriptions, and logistics.

• Collaborating with our clients, including tasks such as loading and unloading, customer support, and troubleshooting.

• Organizing and coordinating heavy equipment inspections with our partners and customers.

• Supporting construction equipment and customer needs, involving loading, unloading, minor repairs, customer assistance, and troubleshooting as necessary.

• Upholding industry-leading customer service standards with our sellers and buyers, managing customer inquiries, disputes, and fostering positive resolutions while promoting a culture of Doing the Right Thing.

• Comprehending online sales, merchandising, auctions, and platforms like eBay.

• Conducting research on a diverse array of assets through internet and various resources.

• Developing, maintaining, implementing, and adhering to policies and practices that ensure safe and efficient operations.

• Crafting professional asset descriptions that are informative, detailed, accurate, and tailored for global buyers.

• Maintaining the highest level of professionalism and integrity.

• Collaborating with all departments to ensure superior satisfaction for all customers, both buyers and sellers.

• Gaining knowledge of all business aspects and driving positive changes in our processes and capabilities.

⛳️ Requirements

• Experience with heavy equipment and machinery, including construction equipment, agricultural machinery, trucks, or industrial equipment.

• At least 5 years of experience in mechanical, fleet, rental, service, or related equipment fields.

• Significant experience in customer engagement, service, and support.

• Strong mechanical skills and diagnostic experience with equipment.

• Proficient in computer skills, applications, and internet navigation.

• Some background in photography and/or video is recommended.

• Demonstrated experience in people, partner, and team management.

• Familiarity with various internet technologies, including eBay, is beneficial but not mandatory.

• Capability to manage projects involving multiple tasks, resources, and customer interactions.

• Strong attention to detail and a mechanical inclination.

• Ability to regularly climb on and inspect large construction equipment.

• Flexibility to work varied schedules, including travel to customer locations.

• Excellent oral and written communication skills, along with being a great team player.

• Vertical expertise – a helpful background includes heavy equipment & machinery, construction equipment rental, service and sales/marketing, auction sales, remarketing, etc.

• Self-motivated with the skills and attitude needed to thrive in a start-up, entrepreneurial, and team-oriented environment.

🏝️ Benefits

• Competitive hourly wage.

• Medical coverage.

• 401K plan.

• Paid vacation.