Production Manager, Tools

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the entire production queue: from intake and prioritization to assignment, building, quality assurance, and launch of campaigns on various platforms including email, push notifications, SMS, in-app messages, landing pages, and new channels.

• Conduct a 15-minute daily stand-up meeting to prioritize daily tasks and guide the workload of two production developers.

• Act as the intermediary between campaign stakeholders and the production team, transforming vague requests into clear and actionable production briefs.

• Engage in hands-on campaign production, which includes audience building using SQL, content creation, assembling multi-step journeys, and conducting quality assurance.

• Establish and uphold quality standards that encompass content accuracy, rendering, audience logic, suppression rules, and targeting criteria.

• Implement privacy and compliance regulations (GDPR, CAN-SPAM, opt-in/opt-out preferences) for every campaign as the final checkpoint before launch.

• Anticipate capacity needs, estimate effort levels, set realistic timelines with stakeholders, and proactively prevent bottlenecks that could delay the queue.

• Manage the marketing automation platform: ensure templates and shared infrastructure are maintained, document best practices, and educate cross-functional partners on tool capabilities.

• Provide guidance to stakeholders regarding campaign strategy and channel recommendations, suggesting more efficient or effective methods as appropriate.

⛳️ Requirements

• A minimum of 8 years of experience in marketing operations, campaign production, or digital communications, with a background in leading campaigns or production workflows in a fast-paced, high-volume environment.

• Practical experience with enterprise marketing automation platforms such as Eloqua, Salesforce Marketing Cloud, or Braze (candidates with experience limited to entry-level tools like Mailchimp will not qualify).

• Proficient in SQL: capable of reading queries, understanding joins and logic, editing templates, and identifying errors (building from scratch is not necessary).

• A solid understanding of GDPR, CAN-SPAM, and opt-in/opt-out regulations as they pertain to campaign production.

• Experience in developing multi-channel, multi-step journeys and automations, rather than just single sends.

• Strong stakeholder management skills: able to intake requests, manage expectations, and influence decisions without direct authority.

• Comfortable working under urgency and ambiguity, possessing the judgment to adapt processes when necessary while ensuring quality checks are not overlooked.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and career advancement.

• A collaborative and inclusive work environment.