Production Manager

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Respond to incoming customer inquiries via phone, email, and messaging channels in a timely and professional manner.

• Address customer concerns directly or escalate them to the appropriate internal teams when necessary.

• Ensure accurate record-keeping within internal CRM and support systems.

• Monitor customer requests, follow up on outstanding issues, and guarantee prompt resolutions.

• Work alongside internal teams to facilitate process enhancements and effective problem-solving.

• Participate in the ongoing improvement of customer service standards.

• Deliver results and fulfill service-level expectations even in challenging circumstances.

⛳️ Requirements

• Fluent in English and German, capable of conducting business communication at a B2 level or higher.

• A minimum of 1 year of relevant experience in customer service, call center, or client-facing positions.

• Experience with international clients, particularly UK customers, is advantageous.

• Strong problem-solving abilities and the capacity to manage unforeseen situations.

• Open to working in a rapidly growing business environment.

• Proficient with digital tools and internal systems for managing customer communications.

• Access to a comfortable workspace with reliable internet and the capability to participate in conference calls (position is fully remote).

🏝️ Benefits

• Competitive fixed monthly salary based on career level.

• Annual performance bonus.

• Paid overtime available if required.

• Company-provided laptop.

• Complimentary corporate language courses (English).

• Service Agreement.