Product Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for technical product assistance

• Address product support inquiries promptly and professionally

• Deliver advanced troubleshooting assistance for medical devices and software applications

• Work collaboratively across various teams to identify and resolve product-related challenges

• Ensure accurate maintenance of support tickets and documentation

• Support product launches and software updates

⛳️ Requirements

• An associate or bachelor’s degree is mandatory

• A minimum of 3-5 years of experience in technical support, product support, customer support, or help desk roles is required

• Preferred experience in supporting hardware devices, software applications, and troubleshooting connectivity issues

• Strong verbal and written communication abilities

• Knowledge of CRM systems, ticketing platforms, Microsoft Office, and cloud-based support tools

🏝️ Benefits

• Competitive salary

• 401K

• Health, dental, vision, and wellness benefits

• Opportunities for career advancement within a rapidly growing startup environment