Product Support Specialist

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Gain insight into all facets of the Sales Representative role.

• Contribute to the expansion of clinical product programs within a specified territory.

• Support sales partners in managing projects effectively.

• Spearhead initiatives for conducting clinical trials and implementing product conversions.

• Direct, prioritize, and oversee the workflow associated with product trials, conversions, and/or pharmacovigilance (PV) implementations.

• Ensure that customer goals and objectives are achieved by managing expectations and coordinating the necessary resources.

• Build and sustain strong relationships with customers.

• Facilitate weekly business status meetings with customers and sales representatives.

• Track project progress and relay updates to sales teams, product teams, and customers.

• Guarantee prompt follow-up and resolution of issues as they arise.

• Collaborate with designated accounts and internal stakeholders, including Field Sales Representatives, Management, and Product divisions.

⛳️ Requirements

• A Bachelor’s degree with a minimum of 2 years of experience in sales or customer service, OR a high school diploma or equivalent with at least 4 years of related experience.

• Proficiency in developing presentations tailored for diverse audience levels.

• Willingness to travel for business purposes both within and outside the state.

• Capability to manage product trials, conversions, and/or pharmacovigilance (PV) implementations.

• Skill in managing customer expectations and aligning the appropriate resources effectively.

• Ability to establish and nurture customer relationships.

• Competence in communicating project status updates to sales teams, product teams, and customers.

🏝️ Benefits

• Eligible for bonuses.

• Health insurance coverage.

• Life insurance benefits.

• Disability benefits provided.

• 401(k) contributions available.

• Paid time off offered.

• Employee Assistance Program available.

• Access to Employee Resource Groups.

• Participation in Employee Service Corps.

• Resources promoting belonging, diversity, and inclusion.

• Tools and resources to help you perform at your best.