Product Support Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Support Autodesk Tandem customers by addressing inquiries and issues through various communication channels.

• Diligently manage customer cases by accurately logging information.

• Conduct research, perform root cause analysis, and troubleshoot to resolve customer cases.

• Comprehend customer needs and provide proactive recommendations to enhance their experience.

• Escalate critical issues and collaborate with engineering teams for effective resolution.

• Keep customers informed about issue status, resolution timelines, and potential workarounds.

• Generate reports that analyze trends in customer issues and maintain insights for support.

• Contribute to the development of our knowledge base by sharing your expertise on our products.

• Represent the customers’ interests by actively engaging in our community message boards.

• Create and present impactful content to help customers maximize their technology investment.

⛳️ Requirements

• Over 5 years of experience in the BIM, Architecture, Construction industry, or related areas.

• More than 8 years of experience in customer support within the software industry.

• Exceptional communication skills, both verbal and written.

• Ability to engage and present to both internal and external stakeholders effectively.

• Strong analytical skills along with problem-solving, decision-making, and facilitation abilities.

• Capacity to convey intricate workflows clearly to both live and virtual audiences.

• A robust work ethic, commitment to high-quality standards, and a passion for delivering exceptional customer experiences.

🏝️ Benefits

• Annual cash bonuses.

• Comprehensive benefits package.