Product Support Specialist

📋 Description

• You will collaborate closely with customers on a daily basis.

• Manage a variety of tasks, from resolving complex integrations to assisting customers with intricate workflows and best practices.

• Engage in projects that enhance the quality of our work.

• Understand and consolidate highly technical information from our Engineering Team to facilitate the technical advancement of the wider Support Team.

• Create workflow automation to improve team collaboration and efficiency.

⛳️ Requirements

• You possess experience and a strong desire to understand a complex and rapidly changing product.

• You are inquisitive—both in your interactions with customers and in developing solutions that enhance our workflows. You seek deeper insights beyond the obvious.

• You exhibit strong problem-solving abilities. You are adept at defining a problem's scope and devising a comprehensive solution.

• You excel at customer engagement. You have a keen eye for detail, ensuring that your responses are thorough and clear, while also demonstrating empathy throughout the process.

• You take ownership in resolving customer issues. When faced with a challenge, you proactively make decisions grounded in principled thinking to address it.

• You have provided B2B support to a diverse range of customers, from small businesses to large enterprises.

🏝️ Benefits

• A 10-year exercise window for stock options, allowing you to purchase them when you feel financially ready, without pressure upon leaving Ashby.

• Unlimited PTO, with a recommendation of taking four weeks off each year.* Expect reminders about vacation during our one-on-one meetings until you begin to take it 😅

• Generous paid family leave.*

• A substantial budget for equipment, software, and office furniture to ensure you have what you need to be both happy and productive!

• A $100/month education budget, with the possibility of funding for more costly items (such as conferences) upon manager approval.