Customer Experience Specialist

📋 Description

• Provide prompt, accurate, and compassionate support to healthcare professionals through chat, voice, and email, addressing shift, payment, and platform-related concerns in real time.

• Utilize tools such as Zendesk and Salesforce to investigate cases, update form fields, log detailed internal notes, and ensure precise documentation.

• Employ sound judgment and critical thinking to resolve issues, adhere to or modify workflows, and escalate matters only when necessary.

• Customize communication by using macros, proofreading diligently, addressing workers by name, and maintaining a confident, supportive tone.

• Track trends and identify recurring issues or process deficiencies to enhance worker experience and optimize internal operations.

• Assist with onboarding by guiding new workers through platform workflows and helping them build confidence swiftly.

• Uphold our values, including being unreasonably fast, taking ownership, and maintaining exceptionally high standards in every interaction.

⛳️ Requirements

• Fluent, professional-level proficiency in English (both spoken and written).

• A minimum of 2 years of experience in customer support via chat or voice.

• At least 2 years of experience using CRMs such as Zendesk or Salesforce.

• A minimum of 2 years of experience with Google Workspace (Docs, Sheets, Gmail, etc.) in a professional environment.

• Ability to excel in fast-paced, cross-functional settings.

• A proactive problem-solver who takes initiative without waiting for guidance.

• Strong attention to detail and sound judgment, particularly under pressure.

• A collaborative mindset that contributes to team success.

🏝️ Benefits

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