Product Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Engaging with customers through email, online chat, and phone calls to resolve their inquiries and issues.

• Delivering prompt and precise answers to all customer inquiries, ensuring a delightful customer experience.

• Assisting clients in setting up and troubleshooting their accounts.

• Confirming customer identities to uphold account security.

• Effectively managing a high volume of customer interactions with efficiency.

• Identifying and evaluating customer needs, taking appropriate actions to ensure satisfaction.

• Supplying customers with accurate, valid, and comprehensive information using the appropriate tools and methodologies.

• Addressing customer complaints by providing suitable solutions and alternatives within established timeframes, and following up to confirm resolution.

• Keeping detailed records of customer interactions, processing customer accounts, and organizing documents systematically.

• Adhering to company communication procedures, guidelines, and policies.

• Going above and beyond to engage and delight customers.

• Aiming to achieve and surpass defined productivity and performance targets.

⛳️ Requirements

• At least 3 years of experience in customer service or technical support, ideally in a contact center or similar setting.

• Experience using Zendesk is essential.

• Proficient in both spoken and written English.

• Must have a personal laptop or desktop that meets the minimum specifications (Processor: at least i5, RAM: at least 8GB).

• A stable and reliable internet connection is required.

• Strong computer skills and proficiency in various software applications.

• A dedication to providing outstanding customer service and a genuine desire to assist customers.

🏝️ Benefits

• Work from home

• Access to diverse projects

• Opportunities for professional growth

• Collaboration with diverse teams

• No commute time

• No dress code (unless there’s a meeting!)

• Eco-friendly work lifestyle

• Exposure to a multicultural team

• Potential for long-term engagement

• Improved work-life balance