Product Support Engineer

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Set up the system to function according to the established customer specifications.

• Conduct testing and validation of system functionality and performance for configured systems.

• Collaborate with the services team to ensure the effective deployment of new systems.

• Partner with customers to implement ongoing configuration adjustments to the system, maintaining compliance with customer change management protocols.

• Provide support for firmware, software, and configuration updates to guarantee the system operates as intended.

• Deliver services as stipulated by Service Level Agreements or during project execution, whether remotely, in the office, or on-site as necessary.

• Take ownership of and offer technical assistance to our customers and partners to ensure their satisfaction and successful results.

• Collaborate with Product Managers to represent customer interests regarding quality, functionality, and prioritization.

⛳️ Requirements

• Proficient in Linux administration, Microsoft Server, IIS, and SQL Server.

• Familiarity with programming languages such as C, C++, Python, Java, HTML, or others.

• Strong understanding of contemporary network and communications technologies.

• Capability to read and interpret electrical wiring diagrams.

• Skillful in diagnosing, troubleshooting, resolving, and managing technical system issues.

• Able to prioritize and manage multiple demands in line with established key performance objectives.

• Exceptional oral and written communication abilities, with meticulous attention to detail.

• Customer service-oriented, demonstrating a robust work ethic and independence in tasks.

• Strong interpersonal and teamwork skills, with the ability to foster effective customer relationships.

• Dedicated to maintaining safety and ensuring compliance with relevant policies, procedures, and regulations.

🏝️ Benefits

• Flexible working hours to accommodate different time zones.

• Occasional travel opportunities, including international destinations.

• A valid driver’s license is mandatory.

• Availability for on-call duties, if necessary.