Product Support Analyst

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Resolve issues utilizing spreadsheets, databases, statistical software, and various resources to compile and analyze data and information.

• Process data for the purposes of software testing and maintenance.

• Validate the output generated by software.

• Develop materials to address client inquiries on an as-needed basis.

• Organize and document project files thoroughly.

• Support research and development along with marketing initiatives to foster business growth.

• Review colleagues’ work for technical precision.

• Utilize AI-powered tools (such as generative AI and automation platforms) to enhance research capabilities, analysis, and workflow efficiency.

• Exercise sound judgment when interpreting AI outputs, which includes validating their accuracy, recognizing limitations, and ensuring proper usage.

• Continuously assess and improve personal workflows to integrate new tools and best practices.

⛳️ Requirements

• Strong technical and analytical abilities.

• Exceptional attention to detail.

• Excellent communication skills, capable of articulating complex technical concepts verbally and in writing to diverse audiences.

• Proficient in spreadsheet and word processing software.

• A college degree in a STEM-related field such as actuarial science, mathematics, data science, statistics, computer science, or another quantitative discipline.

• A sense of curiosity and self-motivation.

• Solid understanding of statistics.

• Experience in project management.

• Familiarity with VBA.

• Proficiency in Power BI.

• Experience with statistical programming languages, including SAS, Python, or R.

• Knowledge of state management and version control tools such as Docker and Git.

• Familiarity with large-scale machine learning tools/platforms like Databricks.

🏝️ Benefits

• Medical, Dental and Vision – Coverage available for employees, their dependents, and domestic partners.

• Employee Assistance Program (EAP) – Confidential support for both personal and work-related issues.

• 401(k) Plan – Features a company matching program and profit-sharing contributions.

• Discretionary Bonus Program – Acknowledging employee contributions.

• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.

• Paid Time Off (PTO) – Accrual begins on the first day of employment. Full-time employees earn 15 days annually, with part-time employees accruing PTO on a prorated basis.

• Holidays – A minimum of 10 paid holidays each year.

• Family Building Benefits – Including support for adoption and fertility assistance.

• Paid Parental Leave – Up to 12 weeks of paid leave for eligible employees.

• Life Insurance & AD&D – 100% of premiums covered by Milliman.

• Short-Term and Long-Term Disability – Fully funded by Milliman.