Product Support Analyst

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee and coordinate software deployments, implementations, training, technical documentation, and various support functions for software products.

• Strategize, assess, schedule, and implement PMRT software solutions tailored for a range of government environments.

• Evaluate the utilization of PMRT software products among current clients to ensure optimal relevance and efficiency.

• Create and uphold training programs for all PMRT software offerings.

• Organize both in-person and virtual training sessions aimed at specific role certifications.

• Facilitate online training that covers fundamental user skills as well as more advanced and detailed functionalities.

• Update PMRT online help resources with new features and modifications to existing functionalities.

• Supervise the PMRT help desk by delivering prompt telephone and email support to users.

• Collaborate with the software development team to document issues and address reported outages.

• Maintain a continuous understanding of PMRT software design, development, and release activities to guarantee that training, documentation, and support materials are precise, comprehensive, and consistent with current system capabilities.

⛳️ Requirements

• At least four (4) years of experience in government acquisition, finance or financial management, program management, or a related field within a Department of Defense (DoD) organization.

• Capability to collaborate and communicate effectively with both technical and non-technical personnel within the organization.

• Ability to work collaboratively and communicate with customers and end-users of the software.

• Exceptional written and verbal communication skills.

• Strong problem-solving abilities and motivational skills.

• A critical thinker who is expected to articulate and defend their views.

• Experience with IDS products, including CCaR and PMRT, is preferred.

• Familiarity with DoD finance, contracting, acquisition, and logistics systems is a plus.

• A bachelor’s degree from an accredited institution in business management, engineering, computer science, mathematics, economics, or a related field.

• Four (4) or more years of relevant work experience may be accepted in lieu of formal education.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Disability insurance

• AD&D insurance

• Life insurance plans for employees

• Flexible spending accounts

• Voluntary life insurance

• Supplemental insurance plans

• Eleven (11) paid holidays

• Generous PTO accruals starting at three (3) weeks per year

• 401(k) safe harbor contribution upon eligibility

• Attractive employee referral bonuses