This is a fully remote position, open to applicants in India.

• You will serve as the initial point of contact for our clients.

• Taking responsibility for customer-reported issues and ensuring they are resolved.

• Leading product demonstrations and addressing customer inquiries.

• Investigating, diagnosing, troubleshooting, and identifying solutions to resolve customer challenges.

• Delivering prompt and precise feedback to customers.

• Ensuring all issues are properly documented and closed.

• Responding to inquiries via email, phone calls, and live video calls.

• Discovering ways to exceed customer expectations.

• Up to two years of experience in a related role or field.

• Achieved a math score of 85% or higher in your 10th-grade examinations.

• Previous experience in a start-up environment or in a customer support capacity.

• Strong analytical skills, as our product is heavily focused on math and numbers.

• Excellent verbal, written, presentation, and interpersonal communication abilities.

• Familiarity with databases (including SQL queries), Microsoft Excel, and PowerPoint.

• Experience with Zohodesk or other customer support/service software.

• Collaborate with an industry-leading product that is loved by thousands of customers worldwide!

• Join a global team of passionate individuals who promote open communication, empowerment, and a collective commitment to customer success.

• Enjoy a remote-first work environment, with work-from-home being the standard.

• Equal opportunity employer dedicated to ensuring equal opportunity in all employment aspects.

Product Specialist

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