Product Quality Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and take charge of a pioneering AI-native Voice of the Customer program.

• Create and sustain feedback mechanisms that convert customer experiences into product development insights.

• Facilitate scalable prioritization of bugs effectively.

• Act as the primary escalation point between frontline support and engineering teams.

• Serve as the key product authority within User Ops and the wider organization.

• Collaborate with engineering teams on significant initiatives related to your area of expertise.

• Assist in enhancing the tools and infrastructure that enable more scalable quality operations.

⛳️ Requirements

• Extensive product and technical expertise.

• Proven experience in technical support, software engineering, or a senior role related to quality assurance.

• Strong skills in debugging and reproducing issues.

• Ability to communicate clearly and effectively with both technical and non-technical stakeholders.

• A strong sense of ownership and accountability.

• Self-motivated individual with a thirst for knowledge, a dislike for repetitive tasks, a proactive approach, and the confidence to navigate uncertain situations.

🏝️ Benefits

• Our organization upholds equal employment opportunities for all individuals.

• Offers flexible working arrangements.