Product Manager – Servicing

This is a fully remote position, open to applicants in United States.

📋 Description

• The Product Manager for Mortgage Servicing is responsible for overseeing the entire product lifecycle within one of Guild's most intricate and critical areas, encompassing the full post-origination borrower experience.

• Create and uphold a comprehensive product roadmap for Mortgage Servicing that balances regulatory obligations, operational effectiveness, and borrower satisfaction.

• Convert enterprise business strategies into a prioritized, outcome-oriented product roadmap.

• Perform continuous market and borrower research to uncover opportunities and confirm assumptions prior to finalizing solutions.

• Lead exploratory efforts across intricate servicing workflows, which include delinquency management, default resolution, forbearance, loss mitigation, payment processing, and customer communication.

• Facilitate the complete delivery of initiatives in collaboration with Engineering, Product Owners, Business Analysts, and Operations teams.

• Manage the development of business cases, prioritize investments, and align stakeholders for all significant servicing initiatives.

• Advocate for the advancement of product practices within the servicing sector, aiding colleagues in adopting modern, outcome-driven delivery methodologies.

• Establish success metrics for each major initiative and ensure post-launch value assessment aligns with business case commitments.

⛳️ Requirements

• A Bachelor's Degree directly related to the position or an equivalent qualification is preferred.

• A Bachelor's Degree in business, technology, or a related field is required.

• At least seven years of experience in the Mortgage servicing sector, with direct involvement in default management, delinquency, loss mitigation, forbearance, foreclosure, or asset management processes.

• Over five years in a product management position, responsible for strategy, roadmap, discovery, and business outcomes for a complex product area.

• PMP or a similar product management certification is preferred (AIPMM, Pragmatic Institute, SAFe Product Management, or equivalent).

• Exceptional interpersonal communication skills are essential.

• Strong analytical skills.

• A proven history of managing product strategy, roadmap, discovery, and business outcomes for a complex product area.

• Familiarity with contemporary product delivery methodologies, including iterative development, backlog management, and incremental release strategies.

• Solid understanding of GSE, CFPB, and state mortgage servicing compliance requirements.

• Experience with core servicing platforms (e.g., MSP, Black Knight, or equivalent) and the capacity to communicate effectively with both operations and technology teams.

• Demonstrated capability to manage product portfolios with conflicting regulatory, operational, and customer-facing priorities.

• Personal experience transitioning from traditional, waterfall-heavy delivery methods to a more iterative, outcome-focused approach is highly preferred.

• Knowledge of AI-enabled product tools and processes.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• AD&D insurance

• Long-term disability insurance

• 401(k) with employer match