Product Manager – Local Government, Benefits & Integration

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as a liaison and communicate with customers (and potential customers) regarding your products.

• Develop a comprehensive roadmap for your products.

• Grasp the needs of users and the desires of customers for your products, enabling you to advocate for them during the delivery phases.

• Collaborate across all areas related to these products: business analysis, development, testing, support, technical authors, and pre-sales.

• Establish and document the detailed business requirements and/or user journeys for each deliverable.

• Identify market requirements for current and future products by conducting user research, supported by ongoing visits to customers and potential customers.

• Assist in developing your product and service roadmaps and ensure that development priorities align with NEC commercial opportunities, customer needs, and other market drivers.

• Act as the 'product champion' for relevant teams, ensuring they maintain focus on delivering product solutions that satisfy market needs.

• Manage day-to-day administrative tasks effectively.

• Support sales by providing up-to-date product content, conducting internal briefings, and assisting with tender responses.

• Provide regular product updates to support business strategies and decision-making.

• Serve as a point of contact for internal teams and customers for product inquiries.

• Create guides and other documentation for both internal and external audiences.

⛳️ Requirements

• Prior experience in the UK Public Sector, with a strong understanding of local government services, particularly in Welfare Benefits, along with system administration experience.

• Solid working knowledge of public sector organizations, demonstrating the ability to comprehend legal, commercial, and technical literature and convey this clearly to team members.

• Basic understanding of system administration and technical integration, such as setting up and executing batch processes within a software solution.

• Exceptional interpersonal and communication skills, capable of exploring and articulating complex concepts to various stakeholders in any project.

• Some familiarity with the end-to-end software development lifecycle.

• Knowledge of a system or solution utilized by local authorities.

• The capability to liaise and communicate with customers, including information gathering, presentations, and dispute resolution.

• Flexible, adaptable, and accustomed to working in environments where solutions must be delivered within challenging timeframes.

🏝️ Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).

• 25 days paid holiday with the option to buy/sell.

• 4 x basic salary life assurance cover funded by NEC (with the option to increase coverage at an additional cost).

• A Group Pension Plan with excellent employer contributions up to a maximum of 8.5%.

• A fantastic selection of flexible benefits tailored to suit your individual needs.

• An invaluable employee assistance program that can support you in various areas of your life.

• Free access to LinkedIn Learning, offering over 15,000 courses covering a wide range of subjects. Learn what interests you, when you want, and how you prefer.