Product Manager – Digital Distribution and Servicing

📋 Description

• Develop and take ownership of the digital product strategy for online insurance distribution and customer service

• Convert business objectives into a detailed product roadmap that supports growth, efficiency, and enhances customer experience

• Discover opportunities to broaden digital channels (such as aggregator platforms, direct-to-consumer, and embedded insurance)

• Lead enhancements in quote-to-bind processes, concentrating on optimizing conversion rates (CRO)

• Streamline digital funnels across web, mobile, and partner ecosystems

• Direct experimentation (A/B testing) to consistently enhance acquisition performance

• Design and implement scalable self-service options (policy management, claims initiation, endorsements, renewals)

• Lower cost-to-serve through automation and intelligent workflows

• Improve customer experience through seamless omnichannel interactions

• Establish and monitor KPIs throughout the product lifecycle

• Utilize data to prioritize the backlog and guide product decisions

• Collaborate with data science teams to integrate personalization, pricing insights, and predictive modeling

• Manage the product backlog and work closely with engineering teams using agile delivery methods

• Translate business needs into clear user stories and acceptance criteria

• Ensure the timely and high-quality delivery of product features

• Work alongside underwriting, distribution, marketing, operations, and compliance teams

• Align senior stakeholders on roadmap priorities and necessary trade-offs

• Represent the “voice of the customer” in internal discussions

• Ensure all digital journeys adhere to regulatory standards in relevant markets

• Collaborate closely with compliance and risk teams to implement controls within digital processes

• Build and lead a high-performing team of digital product managers

⛳️ Requirements

• 5–10+ years of experience in product management, preferably in insurance, fintech, or digital platforms

• Strong background in digital acquisition funnels and/or high-volume transactional products

• Proven ability to deliver customer-facing digital products at scale

• In-depth knowledge of digital distribution models (aggregators, direct, embedded)

• Strong analytical skills with experience in using data to inform decisions

• Familiarity with agile methodologies and product management tools (e.g., Jira, Confluence)

• Excellent stakeholder management and communication capabilities

• Experience with insurance products (e.g., personal lines, SME, or specialty lines)

• Understanding of the policy lifecycle (quote, bind, service, claims, renewals)

• Awareness of pricing, underwriting, and regulatory limitations

• Willingness to travel up to 30%.

🏝️ Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance

• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement

• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services

• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.