Product Manager

📋 Description

• Oversee daily performance metrics for the AI system, focusing on success rates, failure rates, and handoff trends—particularly after releases or new plan launches.

• Utilize data to formulate and test hypotheses aimed at enhancing system performance and member experience.

• Investigate production issues and member complaints by directly listening to calls within the AI platform, identifying root causes, and coordinating resolutions.

• Lead monitoring activities post-launch to confirm performance and detect issues early, combining dashboard analysis with direct call evaluations.

• Understand the capabilities and limitations of the SafeRide API, recommending specific enhancements required to achieve desired outcomes.

• Gather health plan Standard Operating Procedures (SOPs) from internal stakeholders and interpret them into clear, AI-compatible requirements for implementation.

• Evaluate User Acceptance Testing (UAT) packages from the AI vendor, testing complete call flows, identifying bugs, and providing go-live approval.

• Manage phased deployments across health plans, monitoring readiness, dependencies, and sequencing of rollouts.

• Serve as the main internal contact for updates, issues, and launches related to the AI system, ensuring clear, audience-specific communication to leadership, operations, and growth teams.

• Act as the primary liaison with the AI vendor, overseeing bug fixes, feature development, UAT, and launch execution.

• Maintain precise and current plan configuration documentation as a reliable source for active plans, credentials, and routing logic.

• Collaborate closely with internal AI, operations, and growth teams to align on priorities, facilitate implementations, and promote the adoption of new capabilities.

⛳️ Requirements

• 3–5 years of experience in product management or in managing technically complex systems or platforms.

• Familiarity with AI-powered tools, automation systems, or technology platforms delivered by vendors.

• Comfortable working with data dashboards and interpreting performance indicators to guide decisions and improvements.

• Experience in supporting launches, UAT processes, and post-launch monitoring within a production environment.

• Strong cross-functional communication abilities, capable of translating between technical teams, operations, and business stakeholders.

• Highly detail-oriented with a strong sense of ownership regarding execution, quality assurance, and rollout standards.

• Ability to navigate ambiguity and exercise sound judgment in situations lacking a defined playbook.

🏝️ Benefits

• We provide a remote-first work environment.

• Competitive compensation package.

• Comprehensive benefits that include career growth and development opportunities within a mission-driven organization.

• Competitive salary, annual bonus opportunities, and equity options.

• Remote work with flexible hours.

• Comprehensive medical, dental, and vision insurance.

• 401(k) plan with company match.

• Generous paid time off (PTO), paid company holidays, and paid parental leave.