Product Install Engineer – Chemical Analysis

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Installation of new tools at customer locations.

• Adheres to all protocols and delivers consistent results within established cycle times.

• Ensures a reliable warranty commencement.

• Assesses, analyzes, diagnoses, and resolves technical equipment issues associated with installation.

• Troubleshoots and repairs moderate system-level problems utilizing the IE2's technical expertise, education, and training.

• Seeks assistance from senior Engineers and Management when encountering issues that may surpass current knowledge, education, or training.

• Compiles field service reports and daily updates on installation progress and discrepancies.

• Contributes to the post-activity Quality Feedback Report.

• Secures all necessary international travel documents and organizes personal affairs to prepare for extended travel.

• Manages personal finances to avoid disruptions in scheduled activities, even during prolonged travel.

• Travels both domestically and internationally via commercial transportation to customer locations.

• Collaborates with Senior Engineers, TSE, or Managers to develop and execute Plans of Action (POAs).

⛳️ Requirements

• Master's Level Degree with no related work experience.

• Bachelor's Level Degree with 2 years of relevant work experience.

• Strong analytical skills.

• Mechanical aptitude.

• Capability to comprehend and troubleshoot issues in software, electronics, optics, mechanical, electro-mechanical, and electro-optical systems.

• Understanding of computer theory, various operating systems, and relevant operating system software, including networking in Windows, Unix, or Novell environments.

• Basic knowledge of automation functionality for the assigned equipment set.

• Must successfully complete required and ongoing technical training to gain comprehensive knowledge of company equipment, including installation procedures and the application of diagnostic techniques and service aids.

• Proficient in the MS Office suite of applications.

• Must achieve and maintain Installation Certification Level 3, demonstrating proficiency in complete product installation and system-level repair within a product family.

• Knowledge of semiconductor industry processes, required to attend the KT class for Introduction to semiconductor processes.

• Excellent interpersonal and communication skills to understand customer requirements.

• Ability to perform under pressure and adhere to tight timelines, as installation cycle times are committed to customers and can affect their production schedules.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life insurance

• Student debt assistance

• Tuition reimbursement program

• Opportunities for development and career growth

• Financial planning benefits

• Wellness benefits, including an employee assistance program (EAP)

• Paid time off

• Paid company holidays

• Family care and bonding leave