Product Engineer – FDE

This is a fully remote position, open to applicants in Texas.

📋 Description

• You will engage with customers in your local market, providing onsite support as necessary to gain a comprehensive understanding of their workflows, limitations, and definitions of “success” in practical scenarios.

• You will spearhead technical discovery, solution design, and implementation for significant customer deployments, including integrations, data onboarding, workflow configuration, and new product functionalities essential for delivering value.

• You will develop and deploy production code that enhances Partly's core SaaS + API platform, often collaborating closely with users while ensuring reliability, security, and maintainability are not compromised.

• You will bridge the gap between customer requirements and our product/engineering roadmap by transforming vague problems into well-defined requirements, scoped milestones, and measurable results.

• You will take on the role of the hands-on technical lead for deployments after launch, managing live issues, enhancing observability, addressing edge cases, and promoting continuous improvement.

• You will become a knowledgeable expert in the intricate (and often chaotic) auto parts sector, assisting customers in modernizing their processes for sourcing, identifying, and transacting parts.

⛳️ Requirements

• A minimum of 3 years of experience in building and delivering complex software in production settings.

• Strong customer empathy and product insight: capable of translating real-world workflows into effective solutions.

• Comfortable managing the entire lifecycle: discovery → design → build → deploy → operate → iterate.

• Solid grounding in engineering principles: APIs, testing methodologies, system architecture, data structures, and debugging techniques.

• Ability to collaborate across various teams: proficient in working with customer IT departments, operations teams, and internal product/engineering stakeholders, demonstrating clear written and verbal communication.

• Experience in integrating with external systems (APIs, webhooks, EDI/FTP/file feeds, SSO) and addressing challenges posed by imperfect data.

• Capable of functioning effectively in ambiguous situations and making prompt, informed tradeoffs (balancing time-to-value with long-term maintainability).

• (Bonus) Experience in forward-deployed roles, solutions engineering, technical consulting, or implementation.

• (Bonus) Familiarity with automotive parts, repairer/supplier processes, or related B2B marketplaces.

• (Bonus) Experience with Rust or a strong interest in acquiring knowledge about it.

🏝️ Benefits

• Healthy, Catered Lunches - Savor fresh, nutritious lunches every workday at our offices in Auckland, Christchurch, London, and San Francisco. With no meal prep required, you can eat, connect, and recharge with your team. (And yes, snacks and drinks are always available.)

• Healthy Body, Healthy Mind - We prioritize peak performance. Every team member receives a $1,500 annual wellness allowance (or local equivalent) on a Partly-branded card. Use it for gym memberships, rock climbing, physiotherapy, massages, GP visits, prescriptions, or anything else you or your family may need!

• Family Comes First - Primary caregivers are entitled to 3 months of fully paid parental leave, along with a flexible return-to-work option (four days of full pay for your first three months back).

• Getting Here Is On Us - If you commute to a Partly office or coworking space, you can choose between a paid 24/7 parking space or a commuting allowance. One less thing to worry about!

• Workspaces That Inspire - Our newly designed offices are crafted for collaboration and creativity, featuring excellent coffee, social areas, and some of the finest cafes just steps away.

• Office-First with Flexibility - In cities where we have an office (Christchurch, Auckland, London, San Francisco), we prioritize working there daily. This enables us to move swiftly, make informed decisions, and cultivate strong relationships. We also foster a high-trust environment, allowing you to manage your time around your life and adjust your schedule to achieve your best work.

• We Celebrate Together - From weekly happy hours and monthly lunches to quarterly season openers and an annual global offsite, we dedicate time to connect, celebrate, and enjoy ourselves as one team.