Product Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Lead the comprehensive AI product strategy for Zero Gravity Tutor, covering prompting architecture, model selection, retrieval (RAG) design, context management, and ensuring AI output quality across all subjects and learning modes.

• Develop and enhance adaptive AI systems that customize coaching based on individual student learning styles, revision habits, and preparation methods.

• Tackle intricate AI challenges, including broadening support from objective to subjective subjects, creating scalable evaluation frameworks, and maintaining product quality as the platform expands.

• Design, execute, and persistently refine rigorous AI evaluation frameworks to assess model performance, output quality, hallucination rates, and actual learning outcomes.

• Prototype innovative AI features by writing code, constructing proof-of-concepts (POCs), conducting experiments, and validating concepts before allocating engineering resources.

• Manage the product roadmap by setting priorities, sequencing initiatives, and ensuring the team concentrates on the most impactful opportunities for both students and educators.

• Establish clear success metrics for each product release, analyze performance, lead post-launch assessments, and cultivate a culture of rapid experimentation and ongoing learning.

• Represent the voice of students and teachers through user research, synthesizing feedback, and transforming insights into impactful product enhancements.

• Collaborate closely with Growth and Commercial teams to create product experiences and engagement loops that facilitate sustainable user acquisition, retention, and business expansion.

• Shape the product experience for schools and educators, addressing institutional challenges and crafting solutions that promote large-scale adoption.

• Engage directly with partner schools and teachers to validate product direction, collect actionable insights, strengthen customer relationships, and influence the product roadmap.

• Work with the Commercial team to define how Zero Gravity Tutor is packaged, positioned, and communicated to institutional buyers.

• Promote a culture of curiosity, experimentation, testing, and continual improvement within the product organization.

• Partner closely with Engineering to align priorities, eliminate obstacles, accelerate delivery, and uphold a high execution pace.

• Contribute to Zero Gravity's overarching AI strategy by sharing insights, best practices, and successful methodologies across the broader organization.

⛳️ Requirements

• Demonstrated experience in developing AI-powered products, with a solid grasp of prompting architecture, model behavior, and crafting intuitive AI experiences that extend beyond basic chatbot functionalities.

• Practical technical skills, with the confidence to prototype concepts, conduct AI evaluations, debug model outputs using AI coding tools, and progressively contribute to a codebase built with Ruby, Ruby on Rails, JavaScript, PostgreSQL, and AWS. While you don't need to be a software engineer, comfort in moving swiftly without depending on engineering support for early-stage experiments is essential.

• Extensive knowledge of Large Language Models (LLMs), including context windows, Retrieval-Augmented Generation (RAG), prompt engineering, fine-tuning trade-offs, and robust methods for assessing model quality.

• Strong product management expertise, with a proven track record of owning products throughout the entire lifecycle—from discovery and definition to delivery, iteration, and continuous enhancement—within B2C and/or B2B settings.

• Data-driven decision-making abilities, with experience utilizing analytics platforms such as Metabase, Mixpanel, Google Analytics, or similar tools to establish success metrics, evaluate outcomes, and guide product decisions from the beginning.

• Exceptional communication and stakeholder management skills, with the capability to align engineers, commercial teams, and executive leadership around a clear product vision while thriving in a dynamic, low-process environment.

• A strong passion for creating meaningful impact, emphasizing outcomes over outputs, and a genuine desire to develop products that positively transform students' life opportunities.

🏝️ Benefits

• Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter)

• No Weekend Work: Genuine work-life balance, not just a statement

• Day 1 Benefits: Laptop and complete medical insurance provided

• Support That Matters: Mentorship, community, and forums for sharing ideas

• True Belonging: A long-term career where your contributions are appreciated