Product Designer – CRM

This is a fully remote position, open to applicants in Texas, +1 more state.

📋 Description

• Leading and implementing innovative and captivating digital products that enhance customer satisfaction and drive business outcomes. Collaborating within cross-functional product development teams to create deliverables and artifacts, including requirement visualizations, participatory designs, concept models, scenarios, user journeys/flows, wireframes, interactive prototypes, and visual designs.

• Offering insights and guidance to ensure intuitive and groundbreaking solutions while maintaining consistency with established experience design principles and guidelines, adhering to design systems and branding.

• Providing constructive critiques to fellow Product Designers to guarantee the team produces high-quality, data-driven experience designs and visual presentations.

• Collaborating with UX researchers and other product leaders to test and refine the end-to-end digital experience, aiming to maintain cohesion across the wider digital ecosystem and address cross-application design issues.

• Evaluating and enhancing the performance of both new and existing products and services by conducting or participating in usability tests and analyzing analytics data.

• Presenting work to product stakeholders and leadership teams.

• Collaborating with the development and design system teams to ensure the accurate and consistent implementation of design solutions.

• Developing user journey maps, workflows, personas, day-in-the-life scenarios, and use case summaries to deepen the organization’s understanding of our users.

• Leading design-focused workshops with cross-functional stakeholders based on opportunities identified through research.

⛳️ Requirements

• Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience.

• Driven by user-centered design and design thinking methodologies.

• Experience in building and launching features/products that provide an end-to-end experience across various platforms.

• Proven ability to design intuitive and impactful mobile applications.

• Practical experience with Figma and other prototyping tools.

• Excellent written and verbal communication skills, along with strong interpersonal abilities.

• Case studies that illustrate your approach and design process in solving complex, data-driven problems.

• Capability to work independently as well as collaboratively.

• Preferred: Previous experience utilizing Salesforce.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Generous paid time off and holiday leave.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.