Product Designer – Contractor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop design solutions for intricate user and business challenges utilizing an outcome-oriented design methodology.

• Engage in the various phases of the product innovation cycle: from sketches and concepts to interactive prototypes and complete product interface designs.

• Oversee the entire product design process, encompassing client relations, workshop facilitation, discovery, strategy, UI design, and final deliverable hand-off.

• Create artifacts and tools that effectively communicate decisions and facilitate change within large organizations, including customer journeys, user flows, scenarios, wireframes, functional prototypes, and high-fidelity designs.

• Collaborate across agile multidisciplinary teams, guiding and facilitating the design process through internal discussions and working sessions to achieve a unified understanding of user needs.

• Infuse empathy, creativity, and a collaboratively constructive mindset to deliver outstanding design experiences in both aesthetics and functionality, while enhancing client experiences.

• Assist in UX research initiatives, such as workshops, user interviews, and usability testing, to inform design choices.

• Consolidate various inputs and feedback sources to clarify complex subjects, creating cohesive and engaging narratives, visions, and designs.

• Employ a comprehensive understanding of interaction design, information architecture, and visual design principles.

• Recognize the technological and business landscapes where opportunities arise, linking product features directly to business outcomes and user/customer objectives.

• Champion accessibility and inclusivity in digital service design, ensuring adherence to WCAG and government accessibility standards.

⛳️ Requirements

• 3-5+ years of experience in Product Design.

• Background in a consulting or digital innovation agency setting.

• Familiarity with designing for government services, healthcare, enterprise software, or complex systems.

• Strong product thinking with a user-centered focus.

• Experience working with design systems for large-scale digital products.

• Proven ability to deliver exceptional user experiences by applying design thinking or human-centered design methodologies that integrate user needs into design processes, solutions, and service enhancements.

• Competence in exploring various design solutions for specific problems or features and visually communicating those solutions through sketches, user flows, wireframes, functional prototypes, and/or high-fidelity designs when necessary.

• Proficiency in design and collaboration tools such as Figma, Axure, Adobe XD, Sketch, Miro, and a willingness to learn new software as needed.

• Experience utilizing AI-assisted tools and methodologies to foster innovative working approaches and thought processes.

• Strong grasp of Agile methodologies, Lean UX, and iterative design processes, with the ability to transition systematically from open-ended challenges to well-reasoned solutions.

• Experience collaborating in cross-functional teams within fast-paced, agile environments.

• Strong ownership of your design process with a solutions-oriented approach to maintain momentum and achieve results.

• Knowledge of accessibility standards (WCAG 2.1+), usability best practices, and inclusive design principles.

• Excellent written and verbal communication skills, capable of presenting and defending complex ideas and design choices with clarity and diplomacy.

• A continuous learning mindset, keeping abreast of industry trends and emerging technologies.

• Strong time management and organizational skills, with a proven ability to prioritize and manage multiple tasks in a deadline-driven context.

• Comfort with ambiguity and an adaptive mindset that facilitates productivity in changing environments.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.