Process Excellence Manager, Finance

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee daily operational functions across Finance, Procurement, Banking, and BPO processes, which includes tracking maintenance, preparing materials, documenting meeting outcomes, and ensuring timely completion of follow-up actions.

• Generate process insights, operational summaries, and analyses to assist with governance reviews, compliance initiatives, and discussions focused on continuous improvement.

• Supervise the workload distribution of offshore BPO, monitor SLA/KPI performance and queue trends, while escalating risks, backlogs, and recurring issues for prioritization and resolution.

• Create and uphold process maps, SOPs, RACIs, and work instructions, ensuring all documentation is precise, version-controlled, and compliant with global standards.

• Maintain all documentation in an audit-ready state, ensuring alignment with governance and compliance requirements at all times.

• Assist with the ongoing upkeep of the ServiceNow framework by revising workflows, ticket structures, categories, and service catalogue flows to accurately represent Finance, Procurement, and BPO operational processes.

• Oversee IT Change Requests from start to finish by coordinating impact assessments, monitoring progress, and ensuring compliance with all governance and documentation requirements prior to sign-off.

• Engage with stakeholders across Finance, Procurement, BPO, and IT teams through workshops, governance forums, and regular interactions, ensuring that process updates and changes are effectively communicated and understood by all parties involved.

⛳️ Requirements

• Bachelor’s degree in Finance, Accounting, Business, or a related discipline — required.

• At least 3 years of experience in Finance Operations, Shared Services, or BPO settings — required.

• Comprehensive understanding of end-to-end Finance processes (e.g., P2P, O2C, Procurement Operations) — required.

• Practical experience with ServiceNow — required.

• Proficient in process documentation, including SOPs, process maps, and RACIs — required.

• Fluent in English, both written and spoken — required.

• Advanced proficiency in Excel and experience with Power BI.

• Strong grasp of process governance and SLA/KPI management.

• Effective communicator with robust stakeholder engagement and facilitation skills.

• Capable of managing multiple priorities in a dynamic, global environment.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness programs.

• Opportunities for professional development and career growth.

• Flexible work arrangements to support work-life balance.

• Engaging company culture and collaborative work environment.