Process Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Become a part of a newly formed Technology Squad aimed at enhancing processes and productivity within the bank’s internal departments.

• Facilitate discovery sessions with business units to gain insights into challenges, requirements, and potential improvements.

• Conduct interviews, workshops, and information-gathering sessions with stakeholders from various departments.

• Map and evaluate current (AS IS) processes to identify bottlenecks, rework, manual tasks, risks, and opportunities for optimization.

• Design future-state (TO BE) processes, suggesting simplification, standardization, automation, and enhancements in productivity.

• Utilize BPMN or other process-mapping methodologies to model processes.

• Discover opportunities to leverage technology to enhance or automate processes.

• Convert business requirements into functional specifications and business rules for the development team.

• Develop user stories, acceptance criteria, workflows, and other essential artifacts for guiding the development process.

• Collaborate closely with developers, the Product Manager/Product Owner, and other squad members throughout the development lifecycle.

• Address business inquiries during development and assist the team in making informed decisions.

• Engage in backlog refinement, planning, demos, and other agile ceremonies as part of the squad.

• Aid in defining and executing tests and accepting solutions in collaboration with business areas.

• Oversee solution implementation and evaluate the outcomes achieved.

• Establish and track efficiency and productivity metrics for restructured processes.

• Identify ongoing improvement opportunities following the implementation of solutions.

• Assist in documenting processes and developed solutions, contributing to knowledge sharing initiatives.

⛳️ Requirements

• A Bachelor's degree in Information Technology, Engineering, Business Administration, Information Systems, Computer Science, or a related discipline.

• Certifications in BPM, Lean, Agile, Business Analysis, or similar fields are advantageous.

• Professional experience in Information Technology, working as a Business Analyst, Systems Analyst, Process Analyst in IT, or in a comparable role.

• Demonstrated experience in gathering and analyzing requirements.

• Proficient in mapping, analyzing, and redesigning processes.

• Familiarity with BPMN and process-modeling tools.

• Experience collaborating closely with software development teams.

• Ability to translate business needs into clear, actionable technology requirements.

• Familiarity with agile methodologies and practices.

• Knowledge in developing user stories and acceptance criteria.

• Excellent communication skills along with meeting and workshop facilitation abilities.

• Capacity to engage with diverse stakeholders and convey complex concepts between business and technology.

• Experience in BPM / Business Process Management is an added advantage.

• Understanding of Lean, Lean Office, Six Sigma, or continuous improvement methodologies is a plus.

• Experience with process automation and/or RPA is beneficial.

• Familiarity with Power BI, advanced Excel, SQL, or data analysis tools is an advantage.

• Experience using Figma, Bizagi, Visio, Lucidchart, Miro, or similar software is a plus.

• Involvement in digital transformation projects is an advantage.

• Experience in the financial sector or familiarity with banking processes is beneficial.

• Knowledge of system integrations and APIs is a plus.

• Familiarity with internal productivity-focused products or solutions is an added benefit.

🏝️ Benefits

• Health insurance coverage.

• Dental insurance coverage.

• Meal or food allowance provided.

• Access to a benefits club with a wide network of partners.

• Provision of equipment and an onboarding kit.

• Childcare assistance in accordance with the applicable collective bargaining agreement.