Private Cloud Onboarding Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as an escalation point for Analysts; offer guidance and document intricate resolutions

• Oversee project implementations, including scheduling, vendor management, and quality assurance

• Counsel clients on best practices for configuration and emerging technologies

• Execute quality assurance processes on projects, tasks, and service requests

• Investigate and resolve complex issues related to client infrastructure, endpoints, and applications

• Identify weaknesses in products, services, and processes, and suggest improvements

• Develop and maintain knowledge base articles for complex and escalated issues

• Deliver thorough and precise documentation for service requests and projects throughout all phases

• Mentor Analysts and support their technical growth through the Navanta Mentorship Program

• Engage actively in team standups, knowledge sharing sessions, and retrospectives

⛳️ Requirements

• 2-4 years of experience in a technical support setting

• Proven expertise in relevant operating systems, productivity tools, and core infrastructure technologies

• Preferred relevant intermediate certifications or equivalent demonstrated experience

• Experience in the financial services sector is advantageous

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Comprehensive health, dental, and vision insurance

• Opportunities for professional development and continuing education

• Flexible work arrangements and a supportive team environment